Question 1

What cleaning supplies do you use

Accepted Answer

We clean with professional-grade soap, water, microfiber, and speciality products for shine.
ECO-Friendly options available upon request.

Question 2

What if i'm not satisfied with the cleaning?

Accepted Answer

Let us know within 24 hours and we'll return to make it right.

Question 3

What's not included?

Accepted Answer

Hazardous waste, pest control, exterior windows, high windows (9ft+), personal item organizing, and heavy decluttering.

Question 4

Do you clean windows?

Accepted Answer

-We offer exterior window cleaning through our trusted partner service,

-Interior windows, sills, and tracks can be added to your cleaning.

Question 5

Are there any additional fees?

Accepted Answer

Your quote is your total. If extra time is needed, we pause and confirm with you before continuing.

Question 6

Do you bring your own supplies and equipment?

Accepted Answer

Yes, we bring everything needed.
If you prefer your products used, just let us know

Question 7

What form of payment do you accept?

Accepted Answer

Square (Card), cash or check on site.

Question 8

Do you work around pets?

Accepted Answer

Yes. Please secure pets that are anxious or reactive, and let us know if any rooms should remain closed.

Question 9

How do you get inside the home?

Accepted Answer

You can be home, leave a code, or provide a ket. We lock up when we finish.

Question 10

Do you clean dishes or laundry?

Accepted Answer

These are considered "special projects" and can be added to any service.

Question 11

What if something breaks?

Accepted Answer

If something is damaged during your cleaning, we notify you immediately and make it right. We are fully insured.

Question 12

What should I do before cleaners arrive?

Accepted Answer

A quick pickup helps us focus on cleaning instead of tidying.
Please clear floors, counters, and personal items if possible.

Question 13

What if cleaners need more time?

Accepted Answer

If more time is needed, we pause and confirm with you before continuing.

Question 14

Do ECO products cost extra?

Accepted Answer

No there is no additional charge to use eco-friendly supplies.

Frequently asked questions